La lecture à portée de main
209
pages
English
Ebooks
2016
Écrit par
Jamie Woodcock
Publié par
Pluto Press
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209
pages
English
Ebook
2016
Obtenez un accès à la bibliothèque pour le consulter en ligne En savoir plus
Publié par
Date de parution
20 novembre 2016
Nombre de lectures
0
EAN13
9781786800145
Langue
English
Poids de l'ouvrage
3 Mo
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017*
*Winner of the 2016 Labor History Best Book prize*
Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions.
For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers.
By applying a sophisticated, radical analysis to a thoroughly international 21st century phenomenon, Working the Phones presents a window onto the methods of resistance that are developing on our office floors, and considers whether there is any hope left for the modern worker today.
Acknowledgements
1. Introduction
2. Working in the Call Centre
3. Management
4. Moments of Resistance
5. Precarious Organisation
6. Conclusion
Notes
References
Index
Publié par
Date de parution
20 novembre 2016
Nombre de lectures
0
EAN13
9781786800145
Langue
English
Poids de l'ouvrage
3 Mo
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