Leading and Managing in Nursing - Revised Reprint - E-Book , livre ebook

Leading and Managing in
Nursing - Revised
Reprint
FIFTH EDITION
Patricia S. Yoder-Wise
Texas Tech University Health Sciences Center, Lubbock, Texas
Texas Woman's University-Houston, Houston, TexasTable of Contents
Cover image
Title page
Copyright
Dedication
Contributors
Reviewers
Acknowledgments
Preface to the Instructor
Concept and Practice Combined
Diversity of Perspectives
Audience
Organization
Design
Teaching/Learning Strategies
Chapter Opener Elements
Elements within the Chapters
End of Chapter Elements
Other Teaching/Learning Strategies
Complete Teaching and Learning Package
Learner's Guide
Learning AidsPart 1: Core Concepts
Overview
Chapter 1. Leading, Managing, and Following
Objectives
Terms to Know
Introduction
Personal Attributes Needed to Lead, Manage, and Follow
Theory Development in Leading, Managing, and Following
The Promise of Complexity Theory
Tasks of Leading, Managing, and Following
Leading, Managing, and Following in a Diverse Organization
The Evidence
Need to Know Now
Chapter Checklist
Tips for leading, managing, and following
References
Suggested Readings
Chapter 2. Patient Safety
Objectives
Terms to Know
Introduction
The Classic Reports and Emerging Supports
The Institute of Medicine Reports on Quality
Agency for Healthcare Research and Quality
The National Quality Forum
Accrediting Bodies (TJC and DNV)
Qsen Institute®Magnet Recognition Program
Institute for Healthcare Improvement
Meaning for Leading and Managing in Nursing
Conclusion
The Evidence
Need to Know Now
Chapter Checklist
Tips for Patient Safety
References
Suggested Readings
Chapter 3. Developing the Role of Leader
Objectives
Terms to Know
What Is a leader?
The Practice of Leadership
Leadership Development
Developing Leaders in the Emerging Workforce
Surviving and Thriving as A Leader
The Nurse as Leader
The Evidence
Need to Know Now
Chapter Checklist
Tips for Becoming a Leader
References
Suggested Readings
Chapter 4. Developing the Role of Manager
Objectives
Terms To KnowIntroduction
The Management Role
Consuming Research
Mentoring
Organizational Culture
Day-to-Day Management Challenges
Managing Healthcare Settings
Managing Resources
Managed Care
Case Management
Informatics
Budgets
Quality Indicators
Professionalism
The Evidence
Need to Know Now
Chapter Checklist
Tips for Implementing the Role of Nurse Manager
References
Suggested Readings
Context
Chapter 5. Legal and Ethical Issues
Objectives
Terms to Know
Introduction
Professional Nursing Practice
Liability: Personal, Vicarious, and Corporate
Causes of Malpractice for Nurse ManagersProtective and Reporting Laws
Informed Consent
Privacy and Confidentiality
Policies and Procedures
Employment Laws
Professional Nursing Practice: Ethics
The Evidence
Need to Know Now
Chapter Checklist
Tips for Incorporating Legal and Ethical Issues in Practice Settings
References
Suggested Readings
Chapter 6. Making Decisions and Solving Problems
Objectives
Terms to Know
Introduction
Definitions
Decision Making
Problem Solving
The Evidence
Need to Know Now
Chapter Checklist
Tips for Decision Making and Problem Solving
References
Internet Resources
Suggested Readings
Chapter 7. Healthcare Organizations
ObjectivesTerms to Know
Introduction
Characteristics and Types of Organizations
Forces That Influence Healthcare organizations
A Theoretical Perspective
Nursing Role and Function Changes
The Evidence
Need to Know Now
Chapter Checklist
Tips for Healthcare organizations
References
Suggested Readings
Internet Resources
Chapter 8. Understanding and Designing Organizational Structures
Objectives
Terms to Know
Introduction
Mission
Vision
Philosophy
Organizational Culture
Factors Influencing Organizational Development
Characteristics of Organizational Structures
Bureaucracy
Types of Organizational Structures
Analyzing Organizations
Emerging Fluid Relationships
The Evidence
Need to Know NowChapter Checklist
Tips for Understanding Organizational Structures
References
Suggested Readings
Chapter 9. Cultural Diversity in Health Care
Objectives
Terms to Know
Introduction
Meaning of Diversity in the Organization
Concepts and Principles
Individual and Societal Factors
Dealing Effectively with Cultural Diversity
Implications in the Workplace
The Evidence
Need to Know Now
Chapter Checklist
Tips for Dealing with Cultural Diversity
References
Suggested Readings
Chapter 10. Power, Politics, and Influence
Objectives
Terms to Know
Introduction
History
Focus on Power
Empowerment
Personal Power Strategies
Exercising Power and Influence in the Workplace and other Organizations:
Shaping PolicyThe Evidence
Need to Know Now
Chapter Checklist
Tips for using influence
References
Suggested Readings
Part 2: Managing Resources
Chapter 11. Caring, Communicating, and Managing with Technology
Objectives
Terms to Know
Introduction
Types of Technologies
Information Systems
Communication technology
Informatics
Evidence-Based Practice
Patient Safety
Impact of Clinical Information Systems
Safely Implementing Health Information Technology
Future Trends and Professional Issues
Summary
The Evidence
Need to Know Now
Chapter Checklist
Tips for Managing Information and Technology
References
Suggested Readings
Chapter 12. Managing Costs and BudgetsObjectives
Terms to Know
Introduction
What Escalates Healthcare Costs?
How Is Health Care Financed?
Reimbursement Methods
The Changing Healthcare Economic Environment
What Does this Mean for Nursing Practice?
Why Is Profit Necessary?
Cost-Conscious Nursing Practices
Budgets
Types of Budgets
The Budgeting Process
Managing the Unit-Level Budget
The Evidence
Need to Know Now
Chapter Checklist
Tips for Managing Costs and Budgets
References
Suggested Readings
Chapter 13. Care Delivery Strategies
Objectives
Terms to Know
Introduction
Case Method (Total Patient Care)
Functional Nursing
Team Nursing
Primary Nursing
Nursing Case ManagementClinical Pathways
Care Strategies that Influence Care Delivery
Differentiated Nursing Practice
Transforming Care at the Bedside
Conclusions
The Evidence
Need to Know Now
Chapter Checklist
Tips for Selecting a Care Delivery Model
References
Internet Resources
Suggested Readings
Chapter 14. Staffing and Scheduling
Objectives
Terms To Know
Introduction
The Staffing Process
Forecasting Unit Staffing Requirements
Scheduling
Evaluating Unit Staffing and Productivity
Summary
The Evidence
Need to Know Now
Chapter Checklist
Tips for Staffing and Scheduling
References
Suggested Readings
Chapter 15. Selecting, Developing, and Evaluating StaffObjectives
Terms to Know
Introduction
Role Concepts and the Position Description
Selecting Staff
Developing Staff
Performance Appraisals
Performance Appraisal Tools
The Evidence
Need to Know Now
Chapter Checklist
Tips for Conducting an Interview
References
Suggested Readings
Part 3: Changing the Status Quo
Chapter 16. Strategic Planning, Goal-Setting, and Marketing
Objectives
Terms to Know
Strategic Planning
Marketing
The Evidence
Need to Know Now
Chapter Checklist
Tips for Planning, Goal-Setting, and Marketing
References
Suggested Readings
Chapter 17. Leading Change
ObjectivesTerms to Know
Introduction
Context of the Change Environment
Planned Change Using Linear Approaches
Nonlinear Change: Chaos and Learning Organization Theories
Major Change Management Functions
Responses to Change
Strategies
Roles and Functions of Change Agents and Followers
Principles
The Evidence
Need to Know Now
Chapter Checklist
Tips for Leading Change
References
Suggested Readings
Chapter 18. Building Teams Through Communication and Partnerships
Objectives
Terms to Know
Introduction
Groups and Teams
Generational Differences
Communicating Effectively
Key Concepts of Teams
Tools and Issues that Support Teams
Positive Communication Model
Qualities of a Team Player
Creating Synergy
Interdisciplinary/Interprofessional TeamsThe Value of Team-Building
Managing Emotions
Reflective Practice
The Role of Leadership
The Evidence
Need to Know Now
Chapter Checklist
Tips for Team-Building
References
Suggested Readings
Chapter 19. Collective Action
Objectives
Terms to Know
Introduction
Governance
Conclusion
The Evidence
Need to Know Now
Chapter Checklist
Tips for Collective Action
References
Suggested Readings
Websites
Chapter 20. Managing Quality and Risk
Objectives
Terms to Know
Introduction
Quality Management in Health CareBenefits of Quality Management
Planning for Quality Management
Evolution of Quality Management
Quality Management Principles
The Quality Improvement Process
Quality Assurance
Risk Management
The Evidence
Need to Know Now
Chapter Checklist
Tips for Quality Management
References
Suggested Readings
Websites
Chapter 21. Translating Research into Practice
Objectives
Terms to Know
Introduction
Research Utilization
Evidence-Based Practice
Practice-Based Evidence
Diffusion of Innovations
Translating Research into Practice
Evaluating Evidence
Organizational Strategies
Issues for Nurse Leaders and Managers
The Evidence
Need to Know Now
Chapter ChecklistTips for Developing Skill in Using Evidence
References
Suggested Readings
Part 4: Interpersonal and Personal Skills
Interpersonal
Chapter 22. Consumer Relationships
Objectives
Terms to Know
Introduction
Relationships
Service
Advocacy
Teaching
Leadership
The Evidence
Need to Know Now
Chapter Checklist
Tips for Promoting a Consumer Focus
References
Suggested Readings
Websites
Chapter 23. Conflict: The Cutting Edge of Change
Objectives
Terms to Know
Introduction
Types of Conflict
Stages of Conflict
Categories of ConflictModes of Conflict Resolution
Differences of Conflict-Handling Styles Among Nurses
The Role of the Leader
Managing Lateral Violence and Bullying
The Evidence
Need to Know Now
Chapter Checklist
Tips for Addressing Conflict
References
Suggested Readings
Websites
Chapter 24. Managing Personal/Personnel Problems
Objectives
Terms to Know
Introduction
Personal/Personnel Problems
Documentation
Progressive Discipline
Termination
Conclusion
The Evidence
Need to Know Now
Chapter Checklist
Tips in the Documentation of Problems
Re