Leading the Learning Organization , livre ebook
533
pages
English
Ebooks
1999
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533
pages
English
Ebooks
1999
Obtenez un accès à la bibliothèque pour le consulter en ligne En savoir plus
Publié par
Date de parution
04 novembre 1999
EAN13
9780791496190
Langue
English
Poids de l'ouvrage
58 Mo
List of Illustrations
List of Tables
Foreword
Acknowledgments
Introduction: Leading the Learning Organization
- Style and Approach • Intellectual Niche and Philosophical Predicament • Theoretical Basis: Competing Values Framework • Plan of the Book
Chapter 1. Integrating Management Paradigms: The Competing Values Framework
- The Rationalistic and Humanistic Approaches to Management • Polar Relationships • TQM Philosophy • Competing Values Framework (CVF) • The Significance of the Competing Values Framework • Using the CVF to Communicate Leadership Roles and Responsibilities • Avoiding the Trap of Excess: The Key to Effective Interpersonal Communication • Communication Audits using the Competing Values Framework • Assessments at the Personal Level: Self-Understanding • Assessments at the Vertical Level: Communication Audits in Banking, Telecommunications, Power Lab, and Dining Services • Banking • Telecommunications • Power Lab • Dining Services • Summary: Managerial Roles and Contextual Factors • Assessments at the Lateral Level • Using the Competing Values Framework to Audit and Clarify Message Orientations • Conclusions: Improving Organizational Communication
PART I. STRATEGIC CHANGE
Chapter 2. Adjusting to the Environment: Adaptive Responses and Organizational Change
- Change before the Environment Changes • How the Mighty Have Fallen! • Environmental Uncertainty and the Congruence Principle • Strategic Responses to Environmental Uncertainty • Open Systems and Boundary Spanning • Environmental Scanning • Reorganizing • Adaptive Responses of Quasi-Governmental and Utility Organizations • Trust Them! A Bottom-Up Approach to Change • Adaptation: Leadership Challenges
Chapter 3. Linking the Organization: Information Technology and Networking
- Telecommuting, Telecenters, and Organizational Productivity • The Human Dimension • Building External Networks • New Challenges for the Broker • Linking the Organization Effectively
PART II. CONTINUOUS IMPROVEMENT
Chapter 4. Managing the Value-Based Organization:
- Horizontal Structures and Cross-Functional Teams • Empowerment and Involvement • Dimensions of Effective Employee Involvement • Team Leaders: The Key to Quality • Organizational Leadership and Empowerment • Moving toward Horizontal Management • Leadership in Horizontal Structures • Decentralized, Team-Based Organizations • Teams and Teamwork: Shift of Emphasis • Cross-Functional Team Design • Self-Managed Teams • Quality Circles • Multifunctional Teams • Effective Team Development • High-Speed Communications • Moving toward Team-Based Organizations: Principles and Applications • Sources of Motivation in Horizontal Organizations • Principles of Effective Coaching • Value-Based Organizations and Leadership Roles
Chapter 5. Organizing around Processes and Outcomes:
- Quality Programs and Reengineering • Strategic Level • Mission Statement • Operative Level • Operational Level • Cross-Functional Teams and Market-Based Forms of Organizing • Broadbanding: Organizing around Core Competencies • Management Responsibility: Taking Care of Processes • Business Process Reengineering • Principles of Reengineering • Reengineering, Paradigmatic Constraints, and the Role of Leadership • Quality Improvement and Process Reengineering • Return on Quality • Total Quality Management: Some Potential Limitations • The GAO Report on the Impact of TQM on Performance • TQM, Baldridge Criteria, and ISO 9000 • Quality Improvement: One Size Does Not Fit All • Conclusions
PART III. MANAGERIAL LEADERSHIP
Chapter 6. Living with Corporate Downsizing: The Hypereffective Manager
- The Downside of Downsizing • Training and Technical Support • Survivor Syndrome • Loss of Organizational Energy:
Publié par
Date de parution
04 novembre 1999
EAN13
9780791496190
Langue
English
Poids de l'ouvrage
58 Mo
