LRQA Audit Report
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Certificate Renewal Report for: VSE Corporation LRQA reference: UQA 0111079/ 0107 Assessment dates: 7-23 Jan 2008 Assessment location: Alexandria, VA and Chesapeake, VA Assessment criteria: ISO 9001:2000 Assessment team: Robert Armstrong Patricia Mancilla LRQA office: Houston Contents 1. Executive report ........................................................................................................ 3 2. Assessment summary ............................................................................................... 4 3. Assessment Findings Log - ISO 9001:2000 ............................................................ 31 4. Assessment schedule ............................................................................................. 37 5. Continual improvement tracking log ([ISO9001:2000], [Alexandria, VA.]) ............... 39 6. Audit Planning and Record Sheet (ISO 9001:2000) ................................................ 40 7. Assessment plan ..................................................................................................... 41 8. Certificate details ..................................................................................................... 44 9. Multi-site certificate schedule .................................................................................. 45 10. Visit theme selection ............................................................................................... ...
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Certificate Renewal
Report for:
VSE Corporation
LRQA reference:UQA 0111079/ 0107 Assessment dates:7-23 Jan 2008 Assessment location:Alexandria, VA and Chesapeake, VA Assessment criteria:ISO 9001:2000 Assessment team:Robert Armstrong Patricia Mancilla LRQA office:Houston
Contents 1. Executive report ........................................................................................................3 2. ...............................................................................................4Assessment summary 3. Assessment Findings Log - ISO 9001:2000 ............................................................31 4. Assessment schedule .............................................................................................37 5. ...............39Continual improvement tracking log ([ISO9001:2000], [Alexandria, VA.]) 6. ................................................40Audit Planning and Record Sheet (ISO 9001:2000) 7. Assessment plan .....................................................................................................41 8. Certificate details.....................................................................................................44 9. Multi-site certificate schedule ..................................................................................45 10. Visit theme selection ...............................................................................................46 11. Continual improvement tracking log (ISO 9001:2000, Chula Vista, CA)..................47 12. .....................................................................................................48Assessment plan Attachments
This report was presented to and accepted by: Name: Bob Rouzer Job title: Director Quality
Lloyd's Register Quality Assurance Limited, its affiliates and subsidiaries and their respective officers, employees or agents are, individually and collectively, referred to in this clause as "LRQA". LRQA assumes no responsibility and shall not be liable to any person for any loss, damage or expense caused by reliance on the information or advice in this document or howsoever provided, unless that person has signed a contract with the relevant LRQA entity for the provision of this information or advice and in that case any responsibility or liability is exclusively on the terms and conditions set out in that contract. Form: MSBSF43000/1.1 - 0506 Report: UQA0111079/0107 - 25-Feb-08 Page 2 of 48
1. Executive report Assessment outcome: The theme for the visit was to perform a certificate renewal following the programme prepared at the certificate renewal planning visit. The CEO stated that customer satisfaction and delivery of services on time and within budget was the objective of the business and this was reviewed at each site. Summary of the assessment as follows: One Open Minor NC Fourteen New Minor NC Seven New RC One New SFI The company is recommended for continuing certification to ISO9001:2000. The theme for the next surveillance was discussed and agreed as a review of the training processes as well as a basic assessment of each facility within the surveillance cycle. System effectiveness and continual improvement: The system was observed to be delivering stated objectives as defined. The QMS was considered to be effective. The internal audit process needs review. Although the audit process was considered effective and all internal audits had been performed some were follow up audits to close previous issues and not fundamental new process audits.
Areas for management attention: No major areas of weakness were observed during this visit but the following are areas for management attention: • of all quality record matrices in all divisions to ensure that all quality records including non Review VSE forms and hard copy records are referenced and retained. •all employees are suitably trained and qualified. of the training process to ensure that Review Where external qualification is required systems need to ensure that re-qualification periods and known and that the expiry is recorded. • Ensuring that the internal quality audits cover all process at all applicable locations within the QMS •Ensuring that all processes at each site are adequately documented.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0107 - 25-Feb-08
Page 3 of 48
2. Assessment summary Introduction: An eight day certificate renewal was performed over the period 7-23 January 2008 at the VSE Corporation. It consisted of an assessment at each location as per the assessment plan prepared at the prior planning visit. Assessor: Day One Lexington Park 7 January 2008 Robert Armstrong of: Lexington ParkAudierry Chandler Assessment tee(s):KavarG aliT yle Audit trails and sources of evidence: Technical Program Harpoon Program Support Tomahawk F18 Maintenance Archive Library Evaluation and conclusions: Archive A log is maintained of all documents in the library as per contract this includes a system of maintenance of issue too and from the library. Secure library A secure library is maintained with a single point of contact responsible for the maintenance of the library. A government document DOD5220.22-M Feb 2006 defines controls in this area. *RC 0801RAB0 ** 1 Although the control of the library is a contracted activity no procedure is defined for its control. A military confidential records control document was available and was bein followed.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0107 - 25-Feb-08
Page 4 of 48
Assessment of: FMS TomahawkAuditee(s):iroLooW K detsirF nklan in r Audit trails and sources of evidence: UK-P-AHE
Evaluation and conclusions: FMS Tomahawk UK-P-AHE A system is in place to receive LOR and conversion to the LOA. ***Minor NC 0801RAB02 For UK LOR UK-P-AHE. It was unclear if the requirement of NMWP Containers is built into LOA. It was also noted that the LOA refers to a superseded version of the LOA dated 25 Oct 2001 which is not held by VSE. ***It is unclear what documents are maintained for this project as no quality records matrix QMF 48 is maintained for this activity. Assessment of: F18 MaintenanceAuditee(s):elDNul ausbNam htnaB netize Audit trails and sources of evidence: TRAVIS Database
Evaluation and conclusions: F18 Maintenance A trouble call system is used to record calls and the process to resolve issue. There is a system of recording tasks and monitoring the closure of issues both at the local level and trouble call level. An escalation system is used for external suppliers which are also controlled via a trouble call. Calls are monitored on a regular basis and a color code is used for due and overdue Software Changes to software are also controlled via the trouble call system and the call remains open until all the software chan es have been installed.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0107 - 25-Feb-08
Page 5 of 48
Assessment of: FMS Program ManagementAu e :Kathleen Davis Support Harpoondite (s)Bay Birch Audit trails and sources of evidence: TK-P-LJT Turkey HARP001 Rev 2
Evaluation and conclusions: Contracts An LOR contract is maintained on file along with the approval record. Program Management A PMR package is produced from all the current information on the contract including any outstanding issues and actions. Correspondence A tracking system is maintained for each contact with the record maintained of the action taken.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0107 - 25-Feb-08
Page 6 of 48
Assessor:
Day Two Laydsmit
Robert Armstrong
Form: MSBSF43000/1.1 - 0506
h8 J aunary2 080
Report: UQA0111079/0107 - 25-Feb-08
Page 7 of 48
Assessment of: Ladysmith
Auditee(s):oLvuih lPloas TThomier ay r Blast Ronnie Smith Supply Coordinator Robbie Weatherington 350 Pump Maintenance lead Doug Wheeler Aaron Mumford Maintenance Kevin Merritte Bobbie Danke Paint Joan Guthrid e Admin Audit trails and sources of evidence: Assembly- 871 Semi Trailer, M85 Mobile Laundry unit, M200 Trailer, 350 GPM Fuel Pump, Paint/Blast- 105 Trailer, 101 350 Separators, MKT 75 Kitchen. ELF 111 SSPC-SP-1 SSPC C-7 Version 3P B1-B3 5935012114434 QMP 126 Calibration Tor ue wrench ELO 1070 3/08 Tem Humidit ELD 1033 3/08. Ga e 608185 7/08 Evaluation and conclusions:
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0107 - 25-Feb-08
Page 8 of 48
Ladysmith Production Control Based on customer production requirements on the R2 contract requests are received with a paint and blast request and transport request. Based on the requirements a production sequence is issued Wash Procedure SSPC-SP-1 defines the requirements for the pressure wash and clean process. Blast Procedure SSPC-SP6 defines the blast requirements including the blast media and the inspection requirements as per SSPC VIS 1. The ELF 111 is completed in the relevant area for inspection. Paint A Mil spec DTL 53072C is available referencing blast and paint systems to be used and the mixing instructions from the supplier. Mixing ratios and shelf life is defined. ELP111 is used to record DFT, Mix and shelf life of paint. DFT is checked with a DFT Gage 608185 7/08 Assembly Warehouse & Stores Purchasing A class 9 system is in operation to procure parts from the military stores. Parts received are inspected and placed in stores in locations defined in the system. **Minor NC 0801RAB03 ***Note Examples of DD1348 were not signed for inspection by VSE and it appears that the signed copy may be inadvertently destroyed. The use of the inventory control system as described in QMP 125 is not being maintained Maintenance Release of parts Material is released via the QMF 033 material withdrawal requisition. Assembly A repair manual is available for all parts of the operation. 350 unit 184 350 unit 333 ***RC 0801RAB04 ***The Laundry Unit is currently going through final inspection and test and failed AWE will be completed. Noted for Unit 333 and 184 and 373 some elements of AWE were not signed although it was stated they had been inspected. Pressure test A pressure test is performed at set pressures and ELD 210 is generated as acceptance. Final Inspection A Form ELF 120 is used for final inspection and is signed to insure all inspections have been performed.
Form: MSBSF43000/1.1 - 0506
Report: UQA0111079/0107 - 25-Feb-08
Page 9 of 48
Assessor:
aDy Three Ashland
Robert Armstrong
Form: MSBSF43000/1.1 - 0506
9 January 2007
Report: UQA0111079/0107 - 25-Feb-08
Page 10 of 48
Assessment of: Ashland
Auditee(s):Craig Churchill Chuck Pervall Jurgen Portner Allan Reddick
Audit trails and sources of evidence: 105 Trailers, M796 Bolster Trailer, Mobile Kitchen Units. M105A2 Refurbishment Procedure ELI 204 Rev 2.0 MKT-85 NSN 7360-01-214-1176 ELI 230 Rev 3 ARMY TM 9-2330-213-14&P October 1990 Change No 1 June 2006 D4A1 2610012044488 Tyre, C3A1 905002052795. A3B1 2530010420683. *C ELD1083 10/08, ELD 1035 11/08, ELD 1009 6/08, ELD 1012 6/08. Evaluation and conclusions: Ashland Planning A planning schedule is available for the overall planning of completion of contract. Issues were noted with supply of materials from the military supplier. Documentation Repair manuals are available for each unit repaired which contains the repair requirements for the unit and all repair procedures to be followed. *** RC 0801RAB05 M105A2 Refurbishment Procedure ELI 204 Rev 2.0 was not signed in the checked box of the revisions page. Also MKT-85 NSN 7360-01-214-1176 ELI 230 Rev 3 not signed. Note old manuals held obsolete need to be marked FRO. Purchasing A class 9 system in place to order parts through military system. Parts are inspected for damage and the DD1348 receipt form is signed by VSE. Parts purchased locally through VSE are purchased using the PUR1 and received on the QC9 inspection form or the QC 10 for outside manufacturing. Parts are released from the warehouse via a QMF-33 for release from the warehouse. Maintenance M85100Laundry unit A draft RM is available for the initial breakdown of the unit this includes instructions on the initial inspection and any additional work defined on AWE. ***RC 0801RAB06 M85100Laundry unit It was observed that the initial inspection worksheet was not completed for unit 1293 and the DA form 2062 had not been completed. 105 Trailer (SAL0418, Inspection An ELF 143 is completed to indicate initial inspection requirements and an AWE sheet is completed as necessary for the identified problems. The repairs are conducted as per repair manual which identifies each step of the process. As repairs are completed the M105 in process checklist is completed. Where appropriate a QC 11 is issued for non conformance. MKT-85 Mobile Kitchen Unit Various documents are available including trailer and kitchen inspection documentation. ***Minor NC 0801RAB07 Weld procedures- No weld procedures are available for the welding performed of brackets and ancillary items added to the trailer chassis. Final Inspection SEL 1269, SEL 574 A final inspection package is generated with the relevant paperwork including receiving, paint, in-process and final inspection paperwork. ***It was observed for Trailers 417 and 574 inconsistencies were observed with the completion of the ELF 143 for each task performed. There was also no requirement on final inspection form ELF 143 for a review of paperwork to ensure it was complete. Maintenance Shop is leased and maintenance is performed by external contractors with maintenance contracts. Form: MSBSF43000/1.1 - 0506 Report: UQA0111079/0107 - 25-Feb-08 Page 11 of 48
