The use of Internet in SME. Its impact on businessprocessesHugues Boisvert‡, Ph. D., FCMA Abstract‡ HEC – MontrealCMA International CentreMontreal, Quebec, Canadahugues.boisvert@hec.caAbstractInternet is a technology that enhances the value proposition offered by companies to their customers. To achieve this goal,companies have to integrate the use of this technology within some of their business processes. They need to perform new activities,modify the exercise of actual ones and eliminate some others.So, in terms of the activities affected by the use of the Internet, we will present and define 6 configurations declined over twolevels of Internet integration and each one, presented within different contexts. We will describe how the activities are affected by theuse of Internet, the main Internet contribution to the value proposition, the related difficulties and success factors of Internet integrationinto some business activities, some innovating Internet-based practices as well as lessons to be draw from the cases studied. The paperdiscusses also the methodology used to achieved these results.Keywords E-configurations, E-integration, E-business practices, E-implementation, E-reengineering1. INTRODUCTIONThis study follows the one that was conducted in 2000-2001 [Bégin et al, 2001] where some 57 cases studies of Internetintegration were documented. The purpose of this second project is to go further and deeper in our description of theimpact of ...