WHITE PAPER Quality Management Systems – Process Improvement Guidelines for Health- care Service Providers Prepared by: M. Jill Sporidis, BSc, DHSA, MBA Product Manager, Healthcare QMI August / 2007 IWA 1:2005 - A Tool for Interpreting the ISO 9000 Series of Standards The healthcare industry is currently searching for answers to begin to solve issues with ongoing inefficiencies, waste, patient errors, increasing risk, etc., and although a number of different solutions have been sought, the answer lies in the implementation of and registration to the ISO 9001:2000 standard using the IWA 1:2005 guidance document tool.
- client satisfaction
- healthcare industry
- continual improvement
- process approach
- quality management systems
- health service organization
- patient
- organization
- standards