Public Comment submitted to the CT Health Information Technology and Exchange

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703 Whitney Avenue, New Haven, CT 06511 Phone (203) 562-1636 • Fax (203) 562-1637 • www.cthealthpolicy.org Public Comment submitted to the CT Health Information Technology and Exchange June 23, 2010  Ellen Andrews, PhD Executive Director CT Health Policy Project  Thank you for this opportunity to provide feedback on your Strategic Plan and planning process to develop an HIT Exchange for Connecticut. We at the CT Health Policy Project have long been strong supporters of health information technology and exchange. Interoperable electronic health information will be a critical driver of health care system reform in our state, improve patient safety and is one of the few ways to save money in the system that improves efficiency and does not involve shifting costs between stakeholders, most often onto consumers. E‐health initiatives are unique in health system reform proposals, gaining support from virtually all sectors and stakeholder groups in a contentious health care environment. Improving the appropriate flow of information will reduce costs, improve quality and make our health systems more efficient. Providers need comprehensive, valid, up‐to‐date medical information whenever they treat a patient to ensure the best health outcome.    However, protecting patients' privacy and the security of data is paramount. Not only are legal challenges complex and shifting ...
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703 Whitney Avenue, New Haven, CT 06511 Phone 203 5621636 Fax203 5621637 www.cthealtholic .or PublicCommentsubmittedtotheCTHealthInformationTechnologyandExchangeJune23,2010EllenAndrews,PhDExecutiveDirectorCTHealthPolicyProjectThankyouforthisopportunitytoprovidefeedbackonyourStrategicPlanandplanningprocesstodevelopanHITExchangeforConnecticut.WeattheCTHealthPolicyProjecthavelongbeenstrongsupportersofhealthinformationtechnologyandexchange.Interoperableelectronichealthinformationwillbeacriticaldriverofhealthcaresystemreforminourstate,improvepatientsafetyandisoneofthefewwaystosavemoneyinthesystemthatimprovesefficiencyanddoesnotinvolveshiftingcostsbetweenstakeholders,mostoftenontoconsumers.Ehealthinitiativesareuniqueinhealthsystemreformproposals,gainingsupportfromvirtuallyallsectorsandstakeholdergroupsinacontentioushealthcareenvironment.Improvingtheappropriateflowofinformationwillreducecosts,improvequalityandmakeourhealthsystemsmoreefficient.Providersneedcomprehensive,valid,uptodatemedicalinformationwhenevertheytreatapatienttoensurethebesthealthoutcome.However,protectingpatients'privacyandthesecurityofdataisparamount.Notonlyarelegalchallengescomplexandshifting,butthepublicmusthavethestrongesttrustinthesystemeventuallyadoptedinConnecticutforittobewidelyadoptedandeffective.Trustintheprivacyofsensitiveconsumerhealthinformationshouldbeatoppriorityofyourplan.Eventheperceptionofinadequateprivacyprotectionsandpolicieswouldundermineandsignificantlydamagethesystem’seffectiveness.Unfortunatelyitismyunderstanding,althoughIdidnotseeitoutlinedinyourdraftplan,thatthisgrouphasendorsedanoptoutprivacypolicy.Thiswouldbeagravemistake.Iwillleaveittootherstodescribethesignificantlegalchallenges,butthepolicyandpublictrustimplicationsaredeeplyconcerning.Itiscriticalthateveryconsumerwhosharesinformationintheexchangehasmadeaninformeddecision.Ifpublictrustintheintegrityofthesystemiseroded,evenbeforeimplementation,resultinginlowparticipationbyeitherconsumersand/orproviders,thesystemwillbeuseless.Evenonecaseofabreachofinformationaboutaconsumerwhodidnotaffirmativelyagreetosharetheirinformation,andsurroundingpublicityandlegalchallenges,couldbringtheentiresystemtoahalt.Astrongpubliceducationcampaign,ineitheranoptinoroptoutenvironment,iscritical.However,effectivecommunicationseffortsrelyontheendorsementoftrustedpublicmessengerswhowillbeunlikelytosupportanoptoutpolicy.IhavebeenaconsumerrepresentativeontheeHelathCTBoardofDirectorssinceitsinception.Inthatrole,togetherwithBrendaKellyofAARPandKevinCarr,lastyearweconvenedadiversegroupofstakeholderstodevelopaprivacyandsecuritypolicyforeHealthCT’sMedicaidhealth
informationexchangepilot.Weengagedalargeanddiversegroupofstakeholdersincludinglegalaid,legalprivacyexperts,HITexperts,communicationsexperts,labor,stateagencies,payers,providers,advocatesforpeoplewithHIV/AIDS,mentalhealthandsubstanceabuseproblems,andforwhomEnglishisasecondlanguage.Weheldwellnoticedpublicforumsinthisbuilding,solicitedcommentsandquestionsonline,andworkedtoinformstakeholdergroups,particularlyconsumersandtrustedconsumergroups,abouttheconsiderablebenefitsofhealthinformationexchange,aswellastherisks.Overseveralmonthsandagreatdealofresearchonotherstatesandfederalregulations,wedevelopedastrong,consensus,feasibleoptinprivacypolicy.ItisunfortunatethatyoudonothaveconsumerrepresentationonthisgroupandIfearthatyouwillnotreceivemuchconsumerfeedbackonyourplan.Thisforumwasnotpublicizedandyourdraftplanhasnotbeendisseminated.IurgeyoutorejectthispolicyrecommendationandfollowthewisdomofeHealthCT’slargerpublicprocessandadoptanoptinprivacypolicy.Thankyouforyourtimeandattentiontothisimportantissue.
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