Inspection report July 2004 Supporting People Programme Lancashire County Council p 2 Lancashire County Council - Supporting People Programme Contents Introduction to the Supporting People Programme 3 Background 3 Scoring the service 4 Context 12 The locality 12 The Council 12 Supporting People – ODPM Framework for Delivery 13 Supporting People – Housing Related Support Services in Lancashire 13 How good is the service? 15 Are the aims clear and challenging? 15 Does the service meet these aims? 16 How does the performance compare? 35 Summary 36 What are the prospects for improvement to the service? 37 Ownership of problems & willingness to change 37 A sustained focus on what matters 39 The capacity and systems to deliver performance and improvement 41 Integration of continuous improvement into day to day management 44 Summary 45 Appendices 46 Documents reviewed 46 Reality checks undertaken 46 List of people interviewed 46 Demographic information 49 Performance information 51 Lancashire County Council - Supporting People Programme p 3 Summary Introduction to the Supporting People Programme 1 ‘Supporting People’ is the Government’s long-term policy to enable local authorities to plan, commission and provide housing related support services that help vulnerable people live independently. The programme went live on 1 April 2003. 2 The aim of the Supporting People programme is to establish a strategic, integrated policy and ...
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